Understanding anger, there are many words to describe or experiences of anger, annoyance and irritation
describe some milder forms of anger, whereas rage and fury suggest more intense emotional states,
the quality of our anger will vary as well.
We feel frustrated when our aims are thwarted, exasperated when our anger mixes with disbelief, outrage
when we perceive a gross violation of what's right.
What do all of these descriptions have in common in one way or another?
There is the sense of having been wronged.
We have expectations of how we want things to go.
And when someone or something causes a worse outcome than we expected, we're liable to get angry.
The thoughts we have when things don't go our way are essential to that degree of anger we feel during
allowance customer service experience.
He has thought to himself, this is a complete waste of my time.
Just below this conscious awareness was the related throat.
These people don't care that they're wasting my time.
That interpretation is what sent him over the edge into feelings of rage.
And I also have thoughts related to expression.
His anger.
As his anger built, he began to feel like he needed to punish the person he was talking to for mistreating
them.
They need to know I'm not a stupid who can be pushed around, he told himself his body was.
He was was having its own set of reactions.
His blood pressure and heart rate had increased as attention had narrowed on the target of his anger.
His breathing also had quickened as he entered a full activation of his sympathetic nervous system.
More fight than flight.
He was ready for battle.
We cannot break down the components of anger to better understand it and to find a place is in the process
to intervene.
Our mood of anger begins with a trigger situation, some violation of our expectation of how we should
be treated.
Our resulting thoughts, driven by our core beliefs, will lead to emotional and physical reactions.
Together, these thoughts, feelings and physical sensations comprise our subjective experience of anger.
We make an important distinction in this matter between our experience of anger and our expression of
under the former.
It clearly influences the letter, of course, since we have to experience anger before expressing it,
a triggering situation leading to thoughts, physical sensations and expressions of anger.